Terms of Use

Terms and Conditions


Children of Jannah is a charity registered in England and Wales.

Our charity registration number is 1145936 and our registered company number is 07871208.

Please read through the Terms and Conditions.

If you do not agree with the Terms and Conditions, please do not use this website.

If you do use the website, your conduct indicates that you agree to be bound by these Terms and Conditions.

This website  is managed by the IT team at Children of Jannah.


1. Definitions

“Website” means, or any other website under Children of Jannah’s ownership or control from which a link has been created to these Terms and Conditions.

“You”, “your” and “yours” means the person(s) accessing the Website.

“We”, “us” and “our” means Children of Jannah.

“Material” means any information, data, text, graphics, links, programming code or other material published, contained or available on the Website.

“Terms and Conditions” means the terms and conditions set out below, including where applicable, the Registration Terms and Conditions (defined below).


2. Use

Your use of this website constitutes your acceptance of these terms and conditions.

If you have any questions, please contact us at [email protected]

This website is intended to provide information about Children of Jannah’s activities, services and issues relevant to its objectives.

You must not use our website fraudulently or for any unlawful purpose, for the purpose of harming or attempting to harm minors in any way or to transmit or procure the sending of spam.

We make every effort to ensure that the information on our website is up to date and correct but we cannot guarantee that it is 100% free of inaccuracies, errors or omissions.

In particular, where information is provided to or compiled by us, we endeavour to ensure that it is complete and accurate but we cannot take responsibility for any inaccuracies, omissions or errors attributable to the author of such materials.

Please be aware that any decision made by users of our website on the basis of information on them, is the responsibility of the user.

We do not accept liability (as far as permitted by law) for any loss arising from any use of or reliance on information or links included in this website.

Users of this website must not knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other unpleasant sounding harmful programs which could harm computer software or hardware.

Children of Jannah is not responsible for ensuring the availability of this website or the timeliness or otherwise of any content or information being made available to you.

We reserve the right to change, replace or amend any part of the website at any time without notice.

Except as specifically set out in these Terms and Conditions, to the fullest extent permissible by law, neither Children of Jannah, it’s trustees, nor any of its affiliates, directors, employees or other representatives, will be liable (whether under contract, tort or statute) for any of the following losses or damage (whether such losses were foreseeable or not):

  • losses suffered by third parties;
  • loss of data;
  • loss of profit;
  • loss of revenue;
  • loss of business or opportunity;
  • loss of goodwill; or
  • any indirect, consequential, special or exemplary damages arising from the use of the website, the inability to use the website, the results of use of the website, any website linked to it or any material contained in the website.

For the avoidance of doubt, the losses listed immediately above are intended to be severable.

Nothing in these Terms and Conditions shall exclude or limit Children of Jannah’s liability for death or personal injury caused by its negligence or for fraud or fraudulent misrepresentation or for any liability which cannot be excluded or limited by law.

You are responsible for making all arrangements necessary for you to have access to our website. Access to the website is permitted on a temporary basis.

We reserve the right to terminate your access to the website or any part of it or to withdraw any of our services at any time, without notice, for any reason (including without limitation any breach of these Terms and Conditions).

Occasionally, we may restrict access to some parts of our website, to our entire website and/or to users who have registered with us.


3. Changes to these Terms and Conditions

We reserve the right to change these Terms and Conditions at any time.

Please check back regularly because the amended Terms and Conditions will apply to your continued use of the Website.

Certain provisions may be extended or superseded by expressly designated legal notices or terms located on particular pages of the Website.


4. Medical Information

Any medical information referred to in or through this Website is given for information purposes only and it is not intended to constitute professional advice for medical diagnosis or treatment, to replace consultation with a qualified medical practitioner, or to advocate or recommend the purchase of any product or to endorse or guarantee the credentials or appropriateness of any health care provider.

You are strongly advised to consult with an appropriate professional for specific advice tailored to your situation.


5. Compensation

You will be responsible for all losses or damages we suffer (including our reasonable legal fees) that are caused by your breach of these Terms and Conditions or by you using the website other than as you are allowed to.


6. Governing law

These Terms and Conditions are subject to UK law.

All claims or disputes arising out of or in connection with the use of the websites shall be subject to the non-exclusive jurisdiction of the courts of England and Wales i.e. we reserve the right to bring proceedings in the courts of the country of your residence.


7. Trademarks and Copyright

This website and its contents (whether in pictorial or written form including Children of Jannah product names, logos and Children of Jannah trademarks, whether or not appearing with the trade mark sign) are the property of Children of Jannah.

The website and its content is subject to UK law and protected by UK and international copyright and trademark law.

By using this web site you agree that any dispute arising from the use of this website will be subject to the jurisdiction of the courts of England.

You may not reproduce or copy any part of this website or its content including any trademark and logos or other materials without the written consent of Children of Jannah except if permitted herein


8. Links to Other Websites

We do not endorse or accept liability for the content or privacy policy of anyone else’s websites.

You should check out the privacy policy of websites linked to any of our websites that you visit.

We welcome links to our website.

If you want to display the content of our website surrounded or framed by material not originating from Children of Jannah you must obtain prior written permission from Children of Jannah.

Please contact [email protected] for such permission.

Any link to one of our websites must comply with the following conditions:

  • the link must consist of the following text only: Children of Jannah and the URL in respect of which Children of Jannah ‘s consent has been given;
  • the link must not create the false impression that your organisation or any of its products or services, is recommended by or associated in any way with Children of Jannah;
  • the existence of the link, its position, appearance or any other aspect of it must not damage or be likely to damage the name or reputation of Children of Jannah;
  • selection of the link by a user must display our website as a full screen and not within a frame on the website on which the link appears;
  • you shall take all reasonable precautions to ensure that the use and existence of the link does not cause the transmission to any Children of Jannah website of viruses or other deleterious programming routines.

We reserve the right to require the removal of any link to any of our websites at any time (whether or not previous consent to such link has been given).

If you have any further questions regarding our terms and conditions please email us at [email protected]


9. Donations

9.1 SMS donations

The SMS service is being provided for Children of Jannah  by a third party provider.

We will not be liable for any delays or failures in your receipt of any SMS messages, as delivery is subject to transmission from your network operator and processing by your mobile phone device.

9.2 Standard rate texts

Children of Jannah will not receive any payment from networks for standard rate texts. Children of Jannah won’t appear as the message sender on your phone bill.

The number you texted (for example 70070) will appear instead.

Donations made by Direct Debit are covered by the Direct Debit Guarantee.


10. Privacy and Data Protection

We are committed to protecting your privacy online.

For more information on please see our Privacy policy.


11. Children of Jannah Store

11.1 Overseas orders

We can accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying for the additional shipping or postage costs.

You will have an opportunity to cancel your order in case these costs are not acceptable.

Please contact us for any queries you have prior to ordering.

11.2 Price

The prices of the Goods are quoted on the Website.

In the unlikely event that an incorrect price is shown on our website, Children of Jannah reserves the right to abstain from fulfilling the order at that price.

The customer will be notified by email informing them of the correct price, and given the choice to proceed with the order.

Prices for delivery are quoted for delivery in the United Kingdom unless otherwise specified.

Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered) and delivery costs.

The delivery costs will be added to the total amount due from you at the current rate.

Details of our delivery charges can be located on our Website.

11.3 Payment

Payment can be made by Stripe (accessible via the Kajabi platform) and PayPal (in exceptional circumstances) by any major prepay, credit or debit card or through an electronic payment account as explained on the order form.

When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons.

This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, and fraud prevention agencies.

We shall contact you should any problems occur with the authorisation of your card.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

11.4 Delivery

We are dedicated in ensuring all our gifts arrive with you in perfect condition.

In the rare event of a product being damaged, please contact us within 2 days by sending an email at [email protected].

Damaged Goods must be returned to us suitably packaged.

We will replace or refund the items concerned.

The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

We employ professional carriers.

Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.

Any dates quoted for delivering the Goods are approximate only.

If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.

We shall not be liable for any delay in delivering the Goods, however caused.

11.5 Unwanted or unsuitable goods

Unwanted or unsuitable goods can be returned within 7 working days of receipt, as long as the goods are in perfect condition, and the packaging remains in an “as new” state.

Both the despatch and return costs will be the customer’s responsibility, and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

We recommend using a reliable insured courier, or registered post, to return the item. In accordance with the European Directive on Distance Selling, perishable goods or customised goods made according to custom specifications may not be returned.

Please contact us by telephone, or email us at [email protected] to let us know that you would like to return an item.

All returns must be packaged to prevent damage, with the Returns Form enclosed.

After we have received the goods, a refund will be made to the purchaser’s credit card, this cost excludes the cost of delivery.

11.6 Cancellations

In accordance with the EU Distance Selling Directive you have the right to cancel the contract up to 7 working days starting the day after delivery.

In this situation please contact us to let us know you would like to cancel your order and then please return the goods to us.

The goods must be unused, in perfect condition and in their original packaging.

You may cancel an order up to 72 hours before the requested delivery date.

However, if we receive notice of your cancellation later than 72 hours before the delivery date, you may be too late to halt the delivery.

To cancel your order if the goods have already been dispatched, you must notify our customer services team by email to [email protected]

None of the above terms affect your statutory rights as a consumer.


12. Acceptable Use Policy


Last Review: 1st April 2020
Next Review: 1st April 2025